Delivery and returns
- Can I get a delivery to my residential college?
- Do you deliver to post office boxes?
- What do I do if I haven’t received my order?
- What happens if I ordered the wrong size and I want to exchange or return my order?
- What if the goods I receive are faulty?
- How do I get a refund for a faulty item?
- Where do I send my returns to?
- How do I return my goods?
- How do I cancel an order?
- What is the Credit and Returns Policy?
- How do I submit a Return Request?
- When will I receive my replacement goods?
- What do I do if I want my replacement goods sent to another address?
Delivery and returns
Q Can I get a delivery to my residential college?
Yes. As your parcel will require a signature on delivery, make sure the attendant at your college is aware that you are expecting a delivery and ask that they accept the parcel on your behalf. College delivery addresses are shown below:
|
Sancta Sophia College |
The Women’s College |
|
St Andrew’s College |
International House |
|
St John’s College |
Wesley College |
|
St Paul’s College |
Q Do you deliver to post office boxes?
All orders must be shipped to a residential street address if possible, but we can also deliver to PO Boxes and Private or Locked Bags, if required.
If you will be overseas when you expect your order, you can have your order delivered to your faculty (with their prior approval).
Q What do I do if I haven’t received my order?
If you have not received your order in the time you expected, and you have checked the delivery status by using your tracking number, contact the warehouse by email.
Customer service email: customerservice@unigearfulfillment.com.au
If you place an order and the item is out of stock, you will be notified by email that your order has been placed on back order and you will be advised of the revised expected delivery date.
Q What happens if I ordered the wrong size and I want to exchange or return my order?
If you have ordered an item that is the wrong size or colour, you can return your order within 14 days of invoice.
Simply send your goods to be exchanged back and include your name, order Number and size(s) to which you want your goods exchanged.
We will return exchanged goods when we receive your request.
For the full Returns Policy click here.
Q What if the goods I receive are faulty?
Faulty items will be repaired or replaced if returned within the warranty period (6 months). To arrange a return of a faulty item, see the Returns Policy and follow the procedure outlined.
Q How do I get a refund for a faulty item?
Refunds will be issued when a faulty garment has been returned and cannot be replaced, or where a suitable item cannot be found for an exchange, provided the care instructions labelled on the garment have been followed and the item is returned within 6 months of purchase.
Q Where do I send my returns to?
Please return your garment(s) to:
UniGear Fulfillment
Unit 4/1 Hordern Place Camperdown NSW 2050
Simply send your goods to be exchanged back and include your name, order Number and size(s) to which you want your goods exchanged.
We will return exchanged goods when we receive your returned goods, neatly folded in their packaging as received.
If you would like to bring your goods back and exchange in person, please send an email with details of your exchange requiremnts to get an appointment time...
Appointments are usually allocated on a Wednesday or Friday afternoon between 2.30pm and 4pm
Return your goods to:
UniGear Fulfillment
Unit 4/1 Hordern Place Camperdown NSW 2050
Turnaround is usually 7 working days.
Q How do I cancel an order?
Orders can be cancelled as long as you submit your cancellation before you are notified that your order has been shipped. To cancel an order:
- Send an email to customerservice@unigearfulfillment.com.au with ‘Order Cancellation’ in the subject line.
- in the body of the email, include the following information:
- your order number
- a contact phone number
The warehouse will process the order cancellation as soon as they receive your request.
Credits will be only be debited to the credit card on which the original purchase was made.
Q What is the Credit and Returns Policy?
Items purchased from the eStore can be returned for the following reasons:
- the item ordered is faulty
- the item ordered is the wrong item or the wrong size
- you received the wrong item.
All returns (except where the item is faulty) must be made within 14 days of invoice. All items must be in their original condition:
- unworn
- within its original packaging
- have all labels intact
Items can only be exchanged as like for like items, eg the same item but in a different colour or size.
Cancelled orders with be credited as above.
Q How do I submit a return request?
You do not need to complete a Returns Request Form.
Simply send your goods to be exchanged back and include your name, order Number and size(s) to which you want your goods exchanged.
We will return exchanged goods when we receive your request.
Q When will I receive my replacement goods?
Once your returned items have been received by the warehouse and an exchange is required, the warehouse will ship a replacement item to you:
- replacements for faulty items are shipped freight free
- if your return is for a credit for change of mind, you will be credited for the full cost of the item, but postage and handling will not be refunded
Q What do I do if I want my replacement goods sent to another address?
If you have already submitted the return request, email the warehouse on customerservice@unigearfulfillment.com.au, with ‘Your order Number and updated delivery address in the subject line.
In the body of the email, include the following information:customerservice@unigearfulfillment.com.au
- your original order number
- your new delivery address
- your contact phone number
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